Roythornes has worked with Ethos’ sister company Walters since 2009 receiving a range of services from office fitting to managed print and office supplies.

Ethos’ account manager introduced Jonathan to Ethos Hub Bespoke, customised solutions for business process automation. Roythornes allocated a member of their IT resource to work with Ethos’ in-house automation and integration experts to build and test a proof of concept for the property reservation form.
The result is a new workflow that cuts the processing time of each form to 5-10 minutes. “That’s a significant time saving, racking up worthwhile benefits when you multiply it by the number of reservations we process each year,” says Jonathan.

A digitised workflow also means Roythornes is not printing off reservation forms, contributing to the company’s targets to reduce paper use across their offices. As an iiE-accredited company, automating document processing is another “support point on the sustainability agenda”, says Jonathan.