Mike spoke with his account manager at Ethos, who already supported NHLex with their managed print needs, and presented his issue. The team at Ethos were immediately able to identify how a DaaS model would be able to support the firm with this issue.

By embracing the DaaS model, NHLex discovered a solution that provided numerous benefits. Through DaaS, the firm could equip each employee with a complete desk setup, including screens, docking stations, new laptops, mice, and keyboards, all available at a fixed monthly subscription cost.

This approach allowed NHLex to spread the cost of acquiring new equipment over several years, making it more financially manageable.

One of the key advantages of DaaS was the access to service support for products experiencing technical difficulties. If a device encountered any issues, NHLex could rely on the DaaS provider, Ethos, for prompt assistance. In cases where troubleshooting efforts fell short, Ethos would swiftly provide a replacement device within 24 hours, ensuring minimal disruption to the firm’s operations.

Mike presented this innovative approach to the board and was met with enthusiasm. The DaaS model was recognised as a more manageable and agile way to handle the company’s devices. Consequently, the decision was made to implement DaaS across the entire organisation, equipping every staff member with efficient, reliable, and supported devices.

Since adopting the DaaS service model, Mike recommends that other business managers consider transitioning to DaaS. He says: “100% when it comes to DaaS the best thing about it is the flexibility, if we were to take on more people, it would be so easy to get them what they needed to be up and running”.