Process automation for small and medium-sized enterprises
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From talking to customers and understanding your pain points, we know there is interest in process automation. And with good reason – there are clear business cases for automating manual workflows, with benefits ranging from better staff satisfaction and output, less human error, improved customer experience and to more compliant processes.
So, what is stopping many small and medium-sized enterprises from getting the automation ball rolling? We surveyed IT directors to better understand reasons for holding off on automation projects and their responses may ring true for many. A lack of in-house capacity to develop custom solutions was one, along with concerns about security and identifying a suitable workflow to start with.
Value of process automation for SMEs
This research prompted the creation of the report – The SMEs guide to process automation – How to transform manual legacy processes into time-saving, efficient workflows. In the document, you will find a list of benefits – in case you or a senior colleague need further convincing of the merits of automating manual workflows.
We also offer tips from our experts on how to quantify the value of automation to see how you can tap into your ‘hidden margins’ – the cost to your business of not using staff’s time effectively.
We have also included two case studies from Ethos customers, who have both started their digital transformation journey by automating a manual legacy workflow. Roythornes, a mid-market law firm, has made “significant savings” while construction company Ground Construction Limited has reduced costly operational errors.
The message from their IT directors is to start your automation journey by identifying one labour-intensive workflow – such as one that uses the most paper and number of steps to complete – allow teams to see success and then expand from there. The guide finishes with tips from Ethos experts on how to plan for a process automation project to ensure success.
Bespoke workflow automation
Ready to take the first step to automating workflows? Talk to us about how we can support your journey. Our team builds bespoke process automation solutions to retrieve and collect unstructured data sending them into your IT systems for faster processing.
