NHLex
Law firm modernised with Device as a Service, boosting staff and client satisfaction.
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The Challenge
NHLex is a medium-sized law firm specialising in serious personal injury, medical negligence, and industrial disease compensation claims. They represent their clients on a ‘No Win, No Fee’ basis with a team of 48 solicitors operating from seven offices across the UK.
Before the Coronavirus pandemic, NHLex followed a traditional approach of purchasing new laptops, mice, keyboards, and other desk setups on an as-needed basis. However, when the shift to remote work became necessary, and NHLex aimed to create a more agile working environment, the Office and Systems Manager, Mike Dunsford, encountered a significant challenge.
The cost of buying new equipment became increasingly expensive. The firm frequently replaced devices, which not only incurred higher costs but also led to concerns about the firm’s impact on the environment. The tipping point came when a software update rendered their central server obsolete, making all their existing equipment redundant.
Faced with this predicament, NHLex had to decide whether to purchase new, update-compatible laptops for everyone in the company and absorb a substantial one-time expense or explore an alternative purchasing model such as device as a service (DaaS). DaaS is a subscription-based model that provides businesses with hardware, software, and support services for their technology needs.
“I cannot fault Ethos on their dedication to providing excellent service. They go above and beyond to ensure our needs are met.”
The Solution
Mike spoke with his account manager at Ethos, who already supported NHLex with their managed print needs, and presented his issue. The team at Ethos were immediately able to identify how a DaaS model would be able to support the firm with this issue.
By embracing the DaaS model, NHLex discovered a solution that provided numerous benefits. Through DaaS, the firm could equip each employee with a complete desk setup, including screens, docking stations, new laptops, mice, and keyboards, all available at a fixed monthly subscription cost.
This approach allowed NHLex to spread the cost of acquiring new equipment over several years, making it more financially manageable.
One of the key advantages of DaaS was the access to service support for products experiencing technical difficulties. If a device encountered any issues, NHLex could rely on the DaaS provider, Ethos, for prompt assistance. In cases where troubleshooting efforts fell short, Ethos would swiftly provide a replacement device within 24 hours, ensuring minimal disruption to the firm’s operations.
Mike presented this innovative approach to the board and was met with enthusiasm. The DaaS model was recognised as a more manageable and agile way to handle the company’s devices. Consequently, the decision was made to implement DaaS across the entire organisation, equipping every staff member with efficient, reliable, and supported devices.
Since adopting the DaaS service model, Mike recommends that other business managers consider transitioning to DaaS. He says: “100% when it comes to DaaS the best thing about it is the flexibility, if we were to take on more people, it would be so easy to get them what they needed to be up and running”.
Flexibility
The DaaS program can seamlessly grow alongside the company’s evolving needs, ensuring scalability and adaptability.
Enhanced Technology
By leveraging DaaS, NHLex gains access to the latest and most advanced technology. This empowers their team to perform their tasks efficiently and stay current with industry standards.
Convenience
The swift turnaround facilitated by hybrid working has enabled NHLex to provide its staff with greater flexibility. DaaS has played a crucial role in enabling this transition, allowing employees to work more flexibly and efficiently than ever before.
