Due to the accessibility needs of its membership, Deafblind UK sends letters in different formats – either in large print or braille or recorded onto a CD or USB memory stick.

The charity has its own braille machine but was spending a lot of time converting text to audio.

It was part of Cheryl Schaffer’s job, PA to the chief executive, to record four to five letters a week using a microphone attached to her computer.

“It was a very manual and labour-intensive process,“ says Cheryl. “I had to set up the microphone and my computer and then read the letter page by page. I’d often get halfway through and the phone or doorbell would ring and I’d need to start again.”